Dolphin Travel's professional debut on the travel stage commenced in 1990 with a staff of three dedicated personnel from the trade, a patronage of 12 loyal corporate well-wishers and a modest annual turnover of Rs. 4 crores. The group today comprises of three distinctly professional companies namely Dolphin Travels Pvt. Ltd, Dolphin Holidays and Dolphin Freight Movers Pvt. Ltd. and DolphInn Chain of hotels with a combined turnover of INR 150 Crore having employee strength of 180. Dolphin Travel's 22-year commercial trajectory has been a success story of growth with grace.
Dolphin Travels Pvt. Ltd.
Dolphin Travels - We are an IATA accredited, ISO 9001:2000 certified team of travel management professionals, located in New Delhi and regularly service the travel and tour requirements for a host of corporate establishments in the National Capital Region. We offer personalized corporate services like Travel Consultancy, Itinerary Planning, Air Ticketing, Visa & Passport assistance, Foreign Exchange, Protocol services at Airports on departure and arrival, Post Travel and Emergency Services etc
I request you to visit www.dolphinindia.com
Dolphin Holidays, a unit of Dolphin Travels Pvt. Ltd.
The prime focus of Dolphin Holidays is servicing the Indian and foreign vacation markets through its value for money, customized holiday packages with a wide variety of tours to choose viz. Indian & Foreign Tours, Meditation, Ayurvedic & Yoga, Medical tours, Trade Fair visits, Cruises, Wild Life Safaris, Spa Holidays, Adventure, Religious Tours, etc. Additional services are worldwide car & Hotel reservations, Conferences & Incentives, Wedding & Event Management and even air charters.
Dolphin Freight Movers Pvt. Ltd.
Dolphin Freight Movers is a dedicated IATA accredited freight Logistics Company and is specifically oriented to provide professional services like Import / Export Freight Forwarding, Import / Export Customs Clearance, Freight Consolidation, Consignment Storage, Local and Outstation Transportation of Goods, Consignment Tracking etc. www.dolphinfreight.com
DolphInn Chain of Hotels www.dolphinn.com
DolphInn group of the hotels is one of the upcoming and highly reputed boutique hotels in Delhi that offers ideal holiday retreats in enchanting settings or comfortable stay with elegant ambience suitable for business meetings & conferences.
At DolphInn hotels, we are recognized for luxury and hospitality, exquisite interiors, impeccable service, fine cuisine and contemporary technology, come together to create an experience. The hotel environment is fresh and spirited with our proactive and energetic staff 'to go to extra mile' to provide efficient and personalized services. DolphInn hotels ensure that our commitment to 'right price' extends not just to the room rates but to every other services the guests might use including meal, business centre facilities etc.
DolphInn is a contemporarily styled guest house of 20 well furnished rooms right in the nerve of South Delhi Hotels which has been designed keeping the business traveler in mind. The guest house in delhi that is located in New Friends Colony and is easily accessible from all parts of Delhi. The building is fitted with state of the art accessories and best and the highest quality material have been used. Highly qualified professionals have been hired and no compromises have been made on quality. The size of the small and big rooms is 14x12 sq. feet and 14x19 sq. feet respectively. All rooms have TV. Mini Bar (non alcoholic), Tea/Coffee maker, Wi-Fi connections, phones, Electronic safe box and 24 hours hot & cold running water. Other facilities that are provided at the guest house are a small conference room, a breakfast room, dinning services with a choice of Indian/Chinese/Continental cuisine, round the clock Room Service, digital EPBAX with 30 PRI lines and in addition to these full security measures have been taken with security cameras monitoring every floor and all fire safety measures have been adhered too. www.dolphinn.com
DolphInn - Just Like Home
We are into commercial activity but earning money is secondary to us. Our primary objective is to "earn relationship" which we develop through ethics, trust and transparency which sets us apart from the rat race. This objective always compels us to put ourselves into our customer's shoe and see what level of services, as a customer, we would like to avail and with this attitude we end up exceeding our customer's satisfaction and saving cost for him. Many of such clients have approached us through references / word of mouth publicity.
"To build a strong relationship with our clients that would incorporate a blend of our expertise and creative solutions to their travel patterns; and to establish a good measure of trust and confidence with them through transparency, accountability, and the warmth of the human touch."
To meet our customer needs & expectations by supplying products and services as per their requirements and to build successful business relationship through continual improving knowledge, skills, attitude & habit to enhance the quality systems.
Another USP which makes us stand tall in the crowd is our "Customer Oriented Approach". We firmly believe "Customer Is King" and with this approach, we offer personalized services to our customers so much so that they feel at home and become our family members. Placing ourselves into our customer's shoe, checking things & circumstances through his perspectives enable us see differently and we are not only able to economize his trip with savings but win his appreciation too.
PROACTIVE MANAGEMENT COUNCELLING AND CONSULTANCY
Economy and practicality of travel are the two most important factors determining our service parameters and approach to our customer. No matter what the class of travel is our primary concern as a responsible and mature travel management company is minimizing the travel cost for our esteemed clients and ensuring the travel comforts.
ASISTANCE IN AIRLINES CORPORATE AGREEMENT
In addition to the discounts we offer, we may further get you extra discounts directly from the airlines if you meet their minimum business volume criteria. This is one of our value-added services wherein we study the travel volumes of your organization periodically and evaluate the travel trends. If your travel volumes are high enough on a particular airline, we advise and assist you in clinching a corporate deal from such airlines. Under the corporate agreement, the airlines recognize you as a loyal customer and may offer some extra services / financial benefits.
INNOVATION & CREATIVITY
Our 20 years rich experience in servicing the Corporate Customer has given us an edge in understanding even the hidden requirements of our valued customer. In order to serve out customer better, we make effective use of available technology through innovative services like the recently launched "Online Chat" option wherein you do not have to wait to know your booking status; you can access us online to know it by simply clicking on the "Online Support" option reflecting on the left hand side of any of our websites:
Our dedicated staff will be happy to answer your query online instantly. You can also send offline messages which will be promptly replied.
EVER INCREASING AFFILIATIONS
By nature, we are very ambitious and so we keep associating ourselves with prestigious organization on national and international level progressively. The list includes a host of highly reputed organization viz IATA, PATA, ASTA, TAAI, TAAFI, ISO and so on. A separate, detailed list is part of this profile. The associations get us recognition worldwide and make our reach widened to all corners of Globe being in a position to access its associate members.
Our recent distinctive achievements are our association with some of very exclusive and prestigious organizations strictly on merit basis:
- Aussie Specialists (ASP) - This is a very prestigious recognition which is granted to only few critically selected tour operators who qualify the detailed and stringent Training Programme. The ASP training not only empowers us to guide our customer better in terms of itinerary planning and management, it also allows us an association with Tourism Australia and recognition with Australia High Commission.
- I KNOW EUROPE - This is an exclusive training programme for familiarization with European countries. Our staff is certified and qualified to make cost effective and comfortable European itineraries.
- I KNOW AMERICAS - Similar to I Know Europe, this certificate programme entitles our staff to unleash their expertise in cities across North, South, and Central America.
- E - Visa for Singapore - another feather in our cap is the recently introduced Electronic Visa by Singapore High Commission where in we now are one of the authorized agencies in India who will process the visa application online on behalf of Singapore High commission and will get the approval directly from Singapore Immigration, Singapore.
- I - Visa for Malaysia - In lines with Singapore, Malaysia visa is also processed by us online.
- Other Visa Authorizations - apart from above, we are also authorized agents for France, Germany, Netherlands, Spain, Portugal, Czech, Korea where we have been given user id and passwords to take appointments on behalf of our valued customers.
Dolphin Travels offers its clients an extension service facility at their work premises to facilitate or enhance the efficiency of their current services. Depending on the volumes of business, we may implant an experienced executive to accord our clients at their premises the necessary information and service that would be mandatory to their travel requirements.
POST FLIGHT ALERT
Dolphin Travels will maintain a constant check on the post flight status of the passenger. Any restructuring of the travel program on the advice of the traveler or the company's travel manager will be immediately inputted by the relevant counter staff, or would be suitably amended to accommodate the new travel parameters. These changes could involve route or dep / arr changes, hotel change, or perhaps assistance in misplaced baggage, extension of insurance, etc.
ASSISTANCE IN LOST BAGGAGE CLAIMS
We provide assistance in case of lost baggage and subsequently in claim the damages from the airlines and the insurance company during the travel program.
EMERGENCY / CRISIS MANAGEMENT
One staff member in Domestic department will be available till 6.30 P.M every day on a roaster duty to look after the urgent ticket requirement. We are fully geared up to deliver the tickets even physically at your doorstep.
After 6.30 p.m., Saturday, Sunday, All Holidays, your officials can access our emergency Helpline Mobile Number in order to cater to your last minute domestic ticket requirement 24 x 7. The Staff on Duty has Laptop equipped with Airlines Reservation System and will be able to send you the E - ticket on the given e-mail id. In addition, mobiles of all our team members associated with you as well as of the senior managers will be made available to you, if you ever need any assistance after office hours.
ONLINE INSTANT TRAVEL INSURANCE
We have tied up with three reputed insurance establishments - Reliance General Insurance Co. Ltd., Tata AIG General Insurance Company Limited etc. Through this association we are able to provide our customers instant online insurance with a variety of comprehensive service viz. Insurance cover for medical expenses, personal accident, loss of passport & baggage, delay of baggage, personal liability, hijack, etc.
SPECIAL SERVICES (FIRST / BUSINESS CLASS)
TELECHECK-IN FACILITY FOR DOMESTIC TRAVEL
We provide Tele Check-in services for our Domestic Business Class Passengers with in 24 hrs prior to flight departure subject to airlines policy. Our passenger can now conveniently arrive at the airline's passenger check-in counter up to 30 minutes before departure.